Terms of Service

These Terms of Service ("Terms") govern your access to and use of Zitrabot, including our dashboard, embeddable chat widget, and AI assistants deployed on WhatsApp, Instagram, and web chat (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you're using the Service on behalf of a business, you're confirming you have authority to bind that business.

Zitrabot lets you configure and deploy an AI-powered chat assistant that responds to your customers using a language model, according to the training data, instructions, and integrations you provide. Depending on your plan and configuration, the assistant may look up product information, create orders, initiate payment instructions, schedule meetings via a connected Google Calendar, and hand off conversations to a human agent.

The Service relies on third-party platforms we don't control, including Meta's WhatsApp Business Platform and Instagram Messaging API, OpenAI's models, and Google's Calendar API. Availability, behavior, and policies of those platforms can change, and outages or policy changes on their end can affect the Service.

You must provide accurate information when registering and keep your login credentials confidential. You're responsible for all activity under your account. You must be legally able to enter into a binding contract, and your business must be permitted to use WhatsApp and Instagram for business messaging under Meta's own policies.

When using the Service, you agree that you will:

• Comply with Meta's WhatsApp Business Messaging Policy and Instagram Platform Policy, including rules on message templates, opt-in consent, and prohibited content categories.
• Only train and deploy assistants for lawful purposes, and not use the Service to send spam, phishing content, or messages to recipients who haven't consented to be contacted.
• Keep any API keys, webhook secrets, or credentials you configure secure, and not attempt to circumvent rate limits, authentication, or other technical safeguards.
• Ensure any customer data you feed into the assistant's training data or API integrations was collected lawfully and that you have the right to use it this way.
• Not use the Service to impersonate another person or business, or to generate deceptive, abusive, or illegal content.

Assistant replies are generated by a third-party language model based on the instructions and data you provide. Like any AI system, it can produce inaccurate, incomplete, or unexpected responses — including during commerce, payment, or meeting-scheduling flows. You're responsible for reviewing your assistant's configuration, monitoring its conversations, and making sure it doesn't make commitments (pricing, availability, legal claims) you're not prepared to honor. Zitrabot is a tool for automating conversations, not a guarantee of what the assistant will say.

Paid plans are billed on the cycle shown at checkout. Fees are non-refundable except where required by law or expressly stated otherwise. We may suspend or downgrade access if payment fails or a subscription lapses. Usage-based limits (such as messages per month) reset each billing cycle and don't roll over unless stated on your plan.

We may change plan pricing or features going forward; we'll give notice before changes take effect on your next renewal.

We own the Service, including its software, design, and branding. You retain ownership of the content you provide (your training data, product catalogs, branding) and grant us a limited license to process it solely to operate the Service on your behalf. You may not copy, reverse-engineer, or resell the Service itself.

Some features depend on third-party platforms (Meta, OpenAI, Google, our payment processor, and others). Your use of those integrations may also be subject to that provider's own terms. We aren't responsible for outages, policy changes, or actions taken by third-party platforms that are outside our control — including a platform suspending your business account for policy violations.

You may stop using the Service and delete your account at any time from the dashboard. We may suspend or terminate accounts that violate these Terms, misuse the Service, or pose a security risk, with notice where practical. Upon termination, your right to use the Service ends, though certain provisions (billing obligations, intellectual property, limitation of liability) survive.

The Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability. To the maximum extent permitted by law, Zitrabot is not liable for indirect, incidental, or consequential damages, or for losses arising from AI-generated content, third-party platform outages, or actions taken by your assistant based on the configuration you provided. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

We may update these Terms as the Service evolves. We'll post the updated Terms with a new effective date and, for material changes, notify Account Holders by email or in-app notice. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the jurisdiction in which Zitranet is registered to do business, without regard to conflict-of-law principles, unless a different governing law is required by mandatory local consumer protection rules that apply to you.